To Cut Or To Innovate...That Is The Question

Do you cut costs or innovate?  This is a legitimate question and one that I think about often both as a business owner and as someone who owns a business serving other businesses.  During challenging economic or competitive times, when should one focus on cutting costs to reduce overhead and support the bottom line? And when Read the full article…

 
From Making It, To Making It Work – Software as a Service

For me, the most fascinating thing about being in the group communication and collaboration industry is not the technology – It’s actually watching the market evolve and adapt to change. As an example, for many years technology manufacturers focused almost exclusively on developing new and more advanced hardware.  After all, manufacturing facilities are expensive, which Read the full article…

 
My Competition is Who...?

It is a paradox that businesses compete everyday with organizations in their “industry” and yet look to those very same organizations to validate their performance. Traditionally, businesses distill various forms of research, sales activities, competitive successes and failures, and sometimes even rumors, in an effort to understand their place in the market and to set Read the full article…

 
Two Trends and a Hockey Stick

From the early days of technological innovation, people have struggled to adapt. We tend to think of this as a relatively new trend that began with the advent of the computer, but it really began much earlier. Recently, while watching the first season of Downton Abbey, I was struck by how the characters struggle to Read the full article…

 
Technology - The Leadership Conundrum

Is Top Management unknowingly sabotaging its organization’s competitive advantage? We generally think of the people who hold the top management positions in an organization as “the most experienced”; leaders that are qualified to make the tough decisions, set competitive strategies and chart the course for the future.  We make the assumption that they know what Read the full article…

 
Collaboration: What is it?

Collaboration is not a technology; it is a behavior.  To be precise, Collaboration is the process where two or more people, or organizations, work together to realize a shared goal ~ a pretty straight forward definition, right?  So, why do I bother to define it? I make the distinction because the word “collaboration” is quickly becoming the Read the full article…

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